Mystic, CT – March 25, 2024 – Hilton Mystic is honored for its recognition as the Tourism Leader of the Year at the Chamber of Commerce of Eastern Connecticut’s esteemed ECTy Awards. The awards celebrate the pinnacle of excellence in community engagement, innovation, customer service, and business in Eastern Connecticut’s robust community. This accolade underscores Hilton Mystic’s exceptional contributions to the region’s and the state’s tourism industry.

Hilton Mystic has distinguished itself through its unwavering commitment to superior customer service, extensive staff training, and unique community engagement. The hotel’s recent renovations and refurbishments have contributed to its impressive growth and high guest satisfaction scores.

“We are extremely grateful to be named the Tourism Leader of the Year,” expressed Johan Liebenberg, General Manager of Hilton Mystic. “Sincere thanks and appreciation go to the Chamber for this recognition. Another big thank you goes to the owner and President of Distinctive Hospitality Group, Lou Carrier, for his constant re-investment in the property. Most importantly, a big thank you to our team of hospitality professionals who show up to work every day with the sole purpose of creating outstanding guest experiences. This award is theirs!”

Hilton Mystic’s dedication to excellence is most evident in hospitality through its innovative Mission Elevate program. Spearheaded by Distinctive Hospitality Group, this proprietary training initiative is tailored to elevate guest service, employee satisfaction, and overall product performance. In 2022, the program’s effectiveness was recognized with the prestigious Innovation Award from the New England Inns and Resorts Associations (NEIRA), underscoring Hilton Mystic’s leadership in the industry.

Strategic collaborations with local attractions like Mystic Aquarium and Mystic Seaport Museum, family-friendly programming, and active community involvement further underscore Hilton Mystic’s leadership in tourism. The hotel’s support for the local economy, through partnerships with breweries, sourcing local seafood, and ticket packages with local attractions, further reflects its dedication to the community.

“We are deeply grateful for this recognition, but we recognize that our work in boosting tourism in Connecticut is far from complete,” said Lou Carrier, President of Distinctive Hospitality Group. We remain committed to continually enhancing our services and contributing to the growth of the local tourism industry. We look forward to 2024 being our best year yet.”

The ECTy Awards at the Mystic Marriott Hotel & Spa on March 27 brought together business and community leaders to honor the best in Eastern Connecticut’s business community. Some of the other award winners included Mystic Seaport Museum as Business of the Year and Project Oceanology as Nonprofit of the Year. Hilton Mystic’s recognition as Tourism Leader of the Year at this event is a testament to its impact on enhancing the tourism experience in coastal Connecticut.

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