We gather visitor information for the purpose of providing a better website and guest experience, better service, responses to your inquiries and other communications, and to administer our business. We try to balance our respect for your privacy with our desire to offer you the online and continuing guest experience that meets your needs. Accordingly, we may gather some aggregate, anonymous information from all website visitors. Now or in the future, we may give you the opportunity to create your customized online experience by selecting what personal information (also referred to as “personally identifiable information” or “PII”) you choose to share to achieve your needs. You may use our websites to complete a Request for Proposal Form, to join a mailing list, or link through our sites to purchase event tickets or to access individual hotel websites operated and maintained by the hotel’s franchisor. We also allow you to review and revise your personal information we may collect now or in the future and preferences at any time.
Categories of information we collect and how we use it
We collection personal information during registration/check-in at our properties, including such information as may be required by local laws. We may also use closed circuit television and other security measures at our properties that may capture or record images of guests and visitors in public areas, as well as information related to your location while on our properties (via keycards and other technologies.) This information may be shared with the franchisors for our various properties including IHG and Hilton International.
You do not need to provide any personal information to browse the Distinctive Hospitality Group website or any particular DHG property website. We may gather some anonymous information about your visit, such as the pages you visited, your navigation, and your browser type. This information does not identify you, your e-mail address or any other personal information, unless you previously have identified yourself by registering for or using certain interactive features of our sites or you access our website from a link in an email we sent you. We may share this anonymous information with third parties in appropriate circumstances.
Individual inquiries and other contacts
Information Collected and Stored Automatically. When you browse our websites, you and your web browser may transmit information that we automatically collect. We do log your IP address (the Internet address of your computer), the web pages you visit and the time of your visit, and other click-stream data. The only other type of information automatically provided to us is the type of computer, operating system and browser you are using. This information is provided by your browser, which we use to improve the performance of our site. DHG will also collect aggregated anonymous information about your transfer through our websites.
If you are on a particular DHG hotel website and submit your email address to learn about our exclusive offers, your e-mail address will be included in our marketing database. We will use your email address to send you the information requested and to provide other marketing information from time to time. You may remove your email address from our database by replying to the email and requesting removal.
Contact Us and Request for Proposal Web Form E-mails.
When you contact us by using an e-mail form from our website, we automatically receive your e-mail address with your message. We do not know your name or other information unless you provide that to us. We will need to know how you wish to be contacted, certain contact information and details about your plans and the services or information you seek to respond to your requests. You may use the “Contact Us” link on any of the DHG sites or on distinctivehospitalitygroup.com. While we will treat this information as confidential, please be aware that the information you provide on email forms is transmitted to us over the internet and is not encrypted. If you would like to discuss your upcoming event by telephone or request we contact you instead, please call the individual facility directly using the number on its website. We may use this email address to email our newsletter and special offers. You may unsubscribe at anytime using the “unsubscribe” link or by replying to any email you receive from us and requesting to be removed from our email list.
Reservation requests and registration
To inquire online about reservations, amenities or services available from any of our hotels, you must click on a link for that particular hotel, whereupon you will be transferred to its website. In this situation, only the particular hotel (and its contract providers, if any) will receive the information you submit to that particular hotel’s website. DHG may, however, collect information about your passage to that website. Because our websites do not provide for signing in during this session, the tracking information we receive will remain anonymous.
You may inquire about availability of room(s) on particular dates without submitting any personal information. If you wish to make hotel reservations online, however, you will be linked to the franchisor’s website.. We will use the personal information you provide to them, and they forward to us, to select and reserve your accommodations and to process and bill you in accordance with our terms. We will also use your email address to:
- send you pre-arrival messages confirming your reservation and providing other information about the hotel, the area, events, etc.;
- manage any change in your reservations;
- follow-up on your stay with us, send you copies of your hotel bills when requested, or provide other requested information or responses;
Employment inquiries and applying for jobs
Our employment opportunities are posted on third-party websites, which are administered and hosted by a third-party contractor using proprietary software and tools. These sites allow us to collect information from people who want to be considered for employment with Distinctive Hotel Group and its various hotels and restaurants. If you register and apply online for employment with us through such employment websites, we will collect the information about you that you provide for that purpose. Your information, which you will input when you register and update, will be shared within the Distinctive Hospitality Group according to your indicated location(s) for positions that may match your skills and interests. We use the personal information you provide to us only for the purpose of assessing your qualifications and eligibility for various employment opportunities that may arise within Distinctive Hospitality Group and its various hotels and restaurants. All information you submit through these sites will be treated confidentially. These external websites maintain their own privacy policies, and the terms of this policy applies only to information provided to DHG by these websites.
This policy applies to, and only to, the online information collection practices of the DHG websites. Our websites may include links to other websites maintained by third parties whose privacy practices may differ from ours. When you go to linked websites, please check those sites’ privacy policies, as DHG and its affiliates cannot control or ensure the data collection practices or content of any external websites to which this site may refer you.
How we respect your privacy and protect your information
As described above, we collect information about your website visit primarily to fulfill your requests — for reservations, for quotes, or to explore employment opportunities. We may share some personal information among the members of Distinctive Hospitality Group, including owners and operators of DHG franchised hotels. We may share some personal information with service providers who assist us in operating our websites or conducting our business. We may disclose information about you if and when we believe it is necessary to comply with any law, rule, court order, or subpoena, or to enforce our legal rights or the rules of our websites, or to protect our business, property and operations. From time to time we may partner with other companies in providing co-branded (co-sponsored) promotions or products. If such a promotion is hosted on our website(s), we will not share your information with the co-sponsor without your express permission. We limit access to the personally identifiable information to employees, contractors and licensees who need access to carry out their responsibilities for DHG.
We maintain practices and procedures designed to safeguard the security, integrity and confidentiality of personal information collected through our website. As noted above, we do not use or blend the information from emails we may receive from you with any records maintained by the company or third parties. We have in place a firewall to protect the e-mail server to which all personal information is delivered. We educate our employees about the importance of safeguarding personal information and preventing unauthorized access, disclosure and use.
Finally, please be aware that we will not, ever, send you an email asking for your credit card information, social security number, user name, password or similar sensitive personal information. Should you receive a message that asks for such information, treat is as a “phishing” or fraudulent email, and do not respond.
While we welcome children at our hotels and restaurants, our website is not intended for minors, and we will not knowingly collect any personal information from minors. Should a parent or guardian learn that his/her child has provided us with personal data without their consent, the parent or guardian may contact us to have this information removed and to unsubscribe the minor from any future DHG marketing communications.
Reviewing your personal information and options
Should you wish to review or delete personal information you have submitted through our website, or you have any questions, please contact firstname.lastname@example.org.